COVID-19 UPDATE: A MESSAGE TO OUR GUESTS

Aware of the serious concerns that COVID-19 is causing around the world, we would like to re-emphasize our commitment to the health and safety of all our guests and collaborators in these times of uncertainty. Our thoughts are with all those affected across the different countries, their families and loved ones.

Our main priority continues to be the wellbeing and safety of our guests and team members at all times.

In this sense, we are taking maximum precautions in our hostels, applying the recommendations of the World Health Organization and the health experts. All our team members have received specific guidelines, and enhanced cleaning and hygiene measures have been put in place across all properties, aiming to provide safe and clean environments for our guests and colleagues.

• Online check-in system to reduce the presence of guests at the check-in desk and common spaces.
• Disinfectant gel dispensers in reception
• Towels, bedspreads and sheets will be cleaned with pure oxygen.
• Rooms sanitized with highly effective virus-fighting products, including Ozone disinfection.
• We increase the frequency of cleaning and disinfection in public spaces.

Flexibility for your travels

We have been offering and will continue to offer flexible terms & conditions with our Best Available Rate. You will always find the best rates and conditions on our website. Due to the uncertainty of the situation, we are providing flexibility in all reservations. Book our Best Available Rate now on our website or by e-mail and cancel for free until your check-in date

Please contact info@hostalvazquezdemellamadrid.comfor more details.

We would like to thank all our guests for their understanding in view of the current situation, knowing that this will change us in any way of another, but we will overcome this together.

We truly hope that these circumstances improve shortly so we can enjoy our city again soon, and would like to thank you for your loyalty.

Note: This action plan is in constant evolution, so this letter will be updated in accordance with the hygiene and safety measures approved by the local authorities

INTERNATIONAL MEDICAL ASSISTANT

Through an exclusive agreement with International Medical Services, we guarantee 24-hour medical assistance with multilingual doctors, and if necessary, ambulances and preferential assistance in hospitals, by back-charge to the patient’s international medical insurance.

This service is not valid for clients of Spanish nationality who are already covered by the national Public Health network or their own private medical service in Spain.